PAYMENT, REFUND, WARRANTY AND EXCHANGE TERMS AND CONDTIONS
GENERAL TERMS AND CONDITIONS FOR CUSTOMER
Payment Terms
Prices for the items mentioned on the Order Confirmation (“Order Value”) are inclusive of value added taxes (VAT). Such VAT shall be paid by Customer. Customer shall make advance payment for the amount corresponding to the 100% of the Order Value and /or full payment of the Order Value immediately after receiving the Order Confirmation specifying the ordered (“Goods”). Goods shall not be delivered unless the Order Value is paid in full.
Kro-K Interiors shall deliver the Goods in stock subject to receipt of the full payment of the Order Value from the Customer.
As mentioned hereunder, the Order shall be binding between Kro-K Interiors and the Customer once Kro-K Interiors has issued the Order Confirmation.
In the event that an Item is listed at an incorrect price due to an error in pricing, Kro-K Interiors shall have the right, at Kro-K Interiors sole discretion, to refuse or cancel any orders placed for that Item. In the event that an Item is mispriced, Kro-K Interiors may, at Kro-K Interiors discretion, either contact you for instructions or cancel your order and notify you of such cancellation.
Kro-K Interiors will use reasonable endeavors to provide you with attractive prices on the Website as well as in its showroom, however, sometimes the price online will not match the price in the showroom.
Cancellation of Order
Kro-K Interiors reserves the right to cancel the Order: If Customer fails to take possession of the Goods after 14 days from the date of Order Confirmation even after making the full payment.
In case of cancellation of the Order by Kro-K Interiors, the Goods shall be treated as free – stock for re-sell. In such case, Kro-K Interiors reserves the right to forfeit any amount paid by the Customer including any bank charges paid via credit card.
If the Customer cancels the order within 24 hours from the Order Confirmation, Kro-K Interiors shall refund the amount that has been paid by the Customer to Kro-K Interiors except for any bank charges paid via credit card (2.625%). This does not apply to Special Orders or Customized Orders
If the Customer cancels the order after two (2) calendar days from the date of Order Confirmation, Kro-K Interiors will reimburse the amount in the form of online store credit to the customer. This does not apply to Special Orders or Customized Orders,
Delivery and Storage
For Kro-K Interiors to arrange to deliver any Products that you have purchased to you, you shall Be solely responsible for providing the correct and accurate address/delivery details.
Delivery dates, as agreed, may be revised by Kro-K Interiors from time to time based on availability Of Goods.
Storage of Goods in Kro-K Interiors warehouse shall be free of charge for the first 7-14 days, calendar days from the Order Confirmation of Goods in stock. Afterwards, Kro-K Interiors reserves the right to charge a daily storage fee (“Storage Fee of 1%”). For Special Orders, Storage Fee shall be charged @ 1% of the Order Value starting from the date on which Kro-K Interiors receives Goods in its warehouse.
Kro-K Interiors shall inform the Customer as to the date and time of delivery. Kro-K Interiors and/or Its employees shall not be held liable for any damages due to any loss, theft or damage caused to the Customer’s property/properties or delivered Goods after delivery or installation (if installation forms part of the scope of work). Charges apply if the customer is not home to receive the order.
In case of cancellation, Kro-K Interiors will deduct the Storage Fee and bank Charges (2.625%) for credit card payments.
Warranties
Kro-K Interiors has made every effort to display accurately as possible the colors of our Products that appear on the website. However, as computer monitor vary, Kro-K Interiors cannot guarantee that your monitor’s display of any color will be accurate. Camera lightings may also affect the color of the product.
Kro-K Interiors attempts to be accurate in its product descriptions. However, Kro-K Interiors Does not warrant that Product descriptions or other content of this Website is accurate, Complete, reliable, or error-free.
Kro-K Interiors offers 1(one) year warranty against manufacturing defects, whereby warranty is excluded for:
Damages caused directly or indirectly to the Goods after delivery, including but not limited to damages caused to the Goods due to wrong or rough usage of the Goods, wrong mounting, assembling by any third party etc;
Parts of which have to be replaced on a regular basis or which have a short life cycle (e.g. consumables, bulbs, locks textile, etc.);
Faults caused by non-cautious treatment, poor maintenance by customer or by a third party, abnormal use or a use of the Goods contrary to the instructions of the manufacturer.
Warranty ends of the Goods have been repaired by an unauthorized third party, use of non- genuine (spare) parts for the repair or if the Goods are resold.
Re-Selection – Exchange with Different Goods
Subject to Kro-K Interiors sole decision, the Customer maybe entitled to exchange Goods within 48 Hours from the delivery date. The Goods must be returned to Kro-K Interiors in the same condition as received by the Customer. For all returns or exchanges, original invoice, and delivery note (if any) shall be provided by the Customer. Unless otherwise agreed, Kro-K Interiors will issue a credit note valid for 90 days from the date of issuance date. In any case Kro-K Interiors shall not entertain any return post 48 hours from the delivery date.
Kro-K Interiors reserves the right to charge transportation fee for delivery /collection of exchange/return of Goods in the amount of AED 500 / for Dubai and Sharjah and AED 700/- for all other Emirates. Charges will be billed via credit card online payment to the customer and must be paid prior to the collection of goods to be exchanged/returned.
Force Majure
Force Majure shall mean act of god, including but not limited to fire, floods, storms, hurricanes, volcanic activities ,or earthquakes , as well as acts, orders or request of a sovereign or a government and/or of anybody purporting to be or to act for such authority , wars m whether declared or not, war-like actions, revolutions, riots, civil insurrections, or civil commotions as well as strikes, lock outs, and/ or similar actions in labor disputes , pandemics , epidemics, rapidly spreading and/or infectious disease(s) and any other cause beyond the control of a Party unless its performance has been expressly guaranteed by expressly waving the exemption of a force majure event.
Neither party shall be held liable to perform its obligations under this Agreement if prevented by a Force Majure event. A Party affected by a Force Majure event shall provide notice to the other Party following its occurrence or the date on which such Party becomes aware that a particular event may be Force Majure event and each Party shall use reasonable endeavors to mitigate the effects of any Force Majure event.
Governing Law and Jurisdiction
These terms and conditions shall be governed by the Laws of the Emirates of Dubai and those of the United Arab Emirates. Any dispute, difference, controversy, or claim arising out or in connection with these terms and conditions, including (but not limited to) any question regarding its existence, validity, interpretation, performance, discharge and applicable remedies, shall be subject to the exclusive jurisdiction of the Dubai Economy.